Talk to any working team and group, in any culture, and the same handful of ‘wish this didn’t happen’ issues will appear.
The top winner, by miles, is the casual use of email.
Over use. Misuse.
It’s a perfect storm of demotivation. A workload problem (having ‘00s or ‘000s of emails to deal with daily) combines with a communication problem (so many of these emails containing unclear, unsuccessful and unnecessary versions of communication that just devalue the recipient).
The most common cry?
‘They could just come and talk to me….’
Email isn’t the problem of course, only the symptom.
Just about everyone finds connecting with colleagues in a ‘real’ way difficult.
It’s not a recognized or supported skill. It suits any hierarchical culture not to build this skill.
But reporting email-over-use as the top ‘wish this didn’t happen’ issue keeps the real interpersonal communication issue underground and out of sight.
An interesting word was used by a team member the other day as he described a how it felt to receive a slew of emails from his bosses.
‘It’s like they are being aloof. It keeps them aloof’
I looked up the origin of the word, suspecting perhaps a military or sporting etymology.
It was nautical. And conjured rich imagery.
The word meant ‘windward’, to keep distance from another vessel.
From ‘luff’, or ‘loef’ (old Dutch) the word aloof has grown in everyday usage from a sense of distance to include a sense of a lack of sympathy.
The perfect image.
The word describing a vessel at sea using the wind to keep its distance now describes a management style that uses email to do exactly the same.