PREJUDICED? NOT ME: I’VE BEEN ON A COURSE

Unconscious bias training is a huge growing market.

It probably doesn’t work.

There is evidence that it makes matters worse.

The Prejudice Lab at the University of Wisconsin has developed over 30 years a new approach: from seeking to eliminate unconscious bias to changing conscious behaviour.

Learning from watching poor results even as the unconscious bias training machinery became mandatory over more and more businesses, this team studied what really seems to happen.

An old adage: ‘what you concentrate on grows’. This may well be happening in unconscious bias training.

It looks as if the following dynamics may be in play.

Itemising and describing ‘minorities’ may strengthen the very sense of ‘otherness’ that underpins so much prejudice.

Strong bias – unconscious or not – often accompanies certain other characteristics. The key one? Not appreciating being told what to think or do. So training that feels the slightest bit like ‘lecturing’ may entrench bias.

Itemising and describing other peoples’ biases may, oddly, increase one’s own. It acts as a sort of permission, or normalisation.

As seen with some virtue signalling activities such as conspicuous charity donation, the sense of ‘I’ve done that now’ can reduce subsequent real positive action.

The current advice is simple and action orientated.

Move from the unconscious to the conscious. Model visible behaviours and actions.

Acknowledge – rather than deny or smooth over – differences.

Create, encourage, build and reward the behaviour you want to see. Create a culture that everyone wants to be, and can be, part of rather than talking about it. Do whatever it takes to make everyone feel part of the same team.

Karl Lagerfeld’s death was announced this week.

One of this intelligent man’s mantras was ‘embrace the present and invent the future’.

What a great brief for re-thinking unconscious bias in our workplaces.

FUTURE PROOF. REALLY?

‘Future proofing’ is a beloved phrase in off-site meetings and away days and strategy sessions.

It always sounds hilarious, however many times its repeated.

Can any plan or project be somehow protected from whatever (as in whatever) the future might bring?

Thinking that you are immune from the future, and the changes that are coming, is surely even more dangerous than never thinking about the future at all.

Being certain has a rigid quality, doesn’t it?

Trying to imagine, and then imagining some more, feels more flexible; more open.

Its 3 years since David Bowie died, and recently BBC6 tweeted an interview from 1999 (yes, 20 years ago) between Jeremy Paxman and David Bowie.

David Bowie https://twitter.com/BBC6Music/status/1084588629488488449?s=19

Our genius hero is imagining the future of the internet. Way out there.

Our leaden (certain) interviewer is still extrapolating from the familiar.

David Bowie is looking ahead and seeing – clues to be followed, mysteries to open up, opportunities and dangers that can’t quite be defined.

BowieNet was way ahead of its time.

Perhaps because the mind behind it was far too brilliant to fall into the pedestrian certainty trap of trying to protect against the future.

The opposite of ‘future proofing’?

At the next away day to plan the future, do as the man said, try anything that channels ‘ but he thinks he’d blow our minds’.

NORWEGIAN WOULD

Every so often, a conversation doesn’t go quite the way you planned.  But, thrillingly, can reveal something much more interesting instead.

The interview below from Channel 4 News last week shows exactly this sort of delicious outcome.

And the lessons for all of us in any workplace are undeniably clear.

Say what you mean clearly, factually, and thus pleasantly

When making any plan involving the commitment or interest of people with whom you don’t usually work, do remember to communicate, consult and possibly persuade well in advance

Do be ready, if you haven’t remembered to do the above, to be found out.
Enjoy.

channel-4-news-logoChannel 4 News

“I think you would mess it all up for us, the way you have messed it all up for yourselves.”

Heidi Nordby Lunde, president of Norway’s European Movement, is sceptical about calls for the UK to strike a Norway-style deal with the EU.

 

S.W.I.M.

Travellers in the Dark Web (apparently) love to use the acronym S.W.I.M., meaning “someone who isn’t me’. (Of course, with repetition it will become abundantly clear to everyone which alias is which ‘me’.)

There’s a vein of dissatisfaction with the self, sometimes a shame, bound up in the use of an alias.

Dissatisfaction with the self can be expressed in all sorts of ways, and in the work place some of those ways can become surprisingly aggressive.

Have you ever been part of a team where another group is routinely criticised, vilified or scapegoated?

It seems to be becoming more common.

We seem, all of us, to be echoing the current fervently binary political atmosphere.

As with most of our behaviours, this serves us in some way.

One team with which I work has begun to default to this almost habitual blame quite naturally and easily. There is some stuff facing them that just feels too hard, too difficult.

Much, much more comfortable to concentrate on deficiencies elsewhere than begin the long sticky process of dealing with the mounting complex difficulties closer to home.

‘War is only a cowardly escape from the problems of peace’ said Thomas Mann (rather dourly).

But he refers to something we all experience.

Ambiguity, stuff that is difficult to sort and solve, can become too painful and onerous.

We begin to find ways to defend our fragile selves.

We ‘split’ off the parts and topics that are just too much.

Our political representatives (other terms are in use at the moment, I know) are finding it impossible to navigate the tangled, ambiguous, virtually unresolvable problem of Brexit and are instead resorting to binary simplistic stances. Wherever there are difficult problems to solve, teams are tending to revert to ‘us v them’ thinking.

There is only one way through that has any chance of success.

The trick is to begin to ‘bear’ the horribleness of not knowing what to do, to begin to live with the fiendish complexity of the thing.

The answer lies in working with that other part of ourselves, rather than vilifying it.

It is as if S.W.I.M. must become S.W.I.M.B.I.T.S.T

Someone who isn’t me, but is trying to sort it too.

THE ELEPHANT IN THE BRAIN

A book published at the beginning of the year about our hidden motives, The Elephant in the Brain by Kevin Simler and Robin Hanson, collects lots of examples of our deep self-rewarding purposes (embedded, pretty unchangeable – sorry) that we deceive ourselves into believing are not there.

We claim to others and to ourselves more ‘acceptable motives’.  This self-deception may begin to explain behavioural inconsistencies that can nag at the happy functioning of teams and groups.

A new club opens. Beautiful furnishings, hip ambience, desirable in every way.
But at reception, the beautiful people fumble, don’t hear, don’t know what is going on, and fail to ‘welcome’ the smart new members.  Everything can be put right logically, the rest of the experience can be top notch, but as sure as a sure thing, those members will no longer feel loyal to the club.

The overt and claimed purpose of joining will be the luxurious convenience, the company, the sense of occasion imparted to any convened meeting or party.  What Mr Hanson and Mr Simler suggest to us about the true purpose of this sort of activity, which would never be acknowledged, is this: the members are going to the club to feel that they are receiving the love and care they deserve – and to be seen to be receiving that love and care.

No reference will be made to this true need.

Yet if that need isn’t met – sayonara.

In many apparently contractual and rational exchanges, the logical and quantifiable evaluation is not only less important than, but positively dependent on, the experience.  Less what was delivered, more how was it delivered.

In BBC Radio 4 series ‘Thought Cages’, Rory Sutherland explores many of the unquestioned ‘right and logical way to do things’ that can constrain us and can be….wrong.

Just as the club might have done better to swap the investment in designer furniture with staff beautifully accomplished in the art of welcome, teams and groups may want to pay more attention to the social and cultural ways of acknowledging status and value of team members.

The pay-off is a loyalty and willingness to participate that an email just doesn’t quite create.

DISPLENISHMENT

This Scottish word rarely makes it south of the border.

It means ‘to divest’ or ‘to sell the contents’ and refers usually to farms or houses.

One definition includes ‘to deprive’.

Glance at the news, or inside any business in cost-cutting turmoil, and it would be difficult to find a better description.

The conjured image is of an empty shell of a building; of discolouration where active machinery once stood; of loss.

A CEO in the news today was known as a superhero for his ability to ‘turn around’ car businesses.

He has been arrested for financial misconduct. Nissan and Renault shares have fallen.

How is the reputation for business success superpowers reconciled with financial misconduct?

Last week Stan Lee, the heart beat and co-founder behind the huge multi media success of Marvel comics died. His stock in trade was ….superheroes.

And he was creating, creating, right up until his last moment.

It looks as if our business titans aren’t superheroes at all.

Very little creating.

Just lots of displenishment.

 

AVOIDING A BARGAIN

A decade or so ago another hit song started another hit meme.

The phrase ‘Am I more than you bargained for yet?’ might ring a bell.

Like many memes it has finally found its way onto clothing and bags, signalling a gentle decline in its currency.

But perhaps the sentiment, with its original potency, is still relevant.

Many workplace conversations currently revolve around the shortcomings of various recruitment processes.

A sense of disappointment connects these conversations.

Too much conformity, too much ‘ordinary’ amongst the candidates that make it through these dull and risk-averse processes is the conclusion.

The notion of a bargain is at the root of this: pinning down so precisely what is expected, demanded and offered that no surprise or development is possible.

Imagine two scenarios.

Scenario one has the recruiting team recognising a candidate’s qualities and noting that the candidate will ‘fit right in’.

Scenario two has the recruiting team recognising the candidate’s qualities, noting how unusual and special they are, and resolving to use them despite having (as yet) no idea where or how.

Sounds better, doesn’t it?

To get more than you bargained for – in a good way – then Scenario two is the way to go.

Bargains are so predictable.

IN, OUT, SHAKE IT ALL ABOUT

A team chat the other day about the resurgence of board games became a deeper conversation way beyond winning and losing.

We found ourselves talking about belonging versus …..not.

One team member noted a horrible personal downward spiral at a recent family Monopoly game. Luck was not with him. Throw by throw his position in the game deteriorated.

The teasing (and low level swaggering) from family members became more intense. He said he began to understand what it might be like to belong to a marginalised resistance group. (In his excitement at recalling the feeling, he quoted the world’s number one terrorist organisation.)

And so the discussion about ‘not belonging’ began.

It appears that feeling excluded literally hurts.

Neuroscience suggests that the same part of the brain – the dorsal anterior cingulate cortex – is active when physical pain is experienced as when the social/emotional pain of being excluded or ostracised is felt. So the language we all use such as ‘hurt feelings’ is completely accurate.

This matters because social belonging is a fundamental psychological need.

Not only is a series of harmful psychological consequences caused by being rejected, this avalanche of pain is produced regardless of who did the rejecting. An individual or group that you truly despise? Their rejection of you will still sting.

Yet, responses to the process of ostracism are amazing.

More and stronger attempts are made to connect and co-operate to restore what is missing. Skills such as co-operation and reading social information improve. ‘Exclusion’ is not a simple casting choice.

The ramifications are huge, and generally underestimated.

The ability to include everyone begins to feel like one of the most important skills we never talk about.
Time to shake it all about.

ASTEROID B612

It was the 75th anniversary of the publication of ‘Le Petit Prince’ earlier this year.

There have been exhibitions, plays, musings and new stories about the author Antoine de Saint-Exupéry, and how this most-translated and loved book came to be created.

Is this why one or two of the strange characters whom the Prince meets in the story seem to be popping up in everyday life?

The Prince’s home planet is the Asteroid B612 (many connections with Saint-Exupéry’s own flying record and ‘planes), and he meets six strange inhabitants of other asteroid/planets as he travels to Earth.

I keep seeing the Businessman and the Geographer in meetings.

All 6 visited characters in the story show us one dimension or another of our human oddities, but these two do seem unusually prevalent in business right now.

You will recall that the Geographer was waiting constantly for explorers to tell him about the lands he is recording. He would never travel or visit himself: he is obsessed by the distinction between his role and the role of others. He is completely trapped by his own inflexible definitions.

The Businessman is devoted to measurement and accuracy: he continually counts the stars and assigns them to his own accounts in what is an imaginary bank. It doesn’t occur to him of course to even look at the stars. The counting and amassing is the thing.

The language we’re all using at the minute often includes ‘tightening’, and ‘battening down’.

image2

It is completely understandable that our concerns seem to narrow when the world around us is so uncertain. As is trying to define our responsibilities more tightly to help us feel in control.

But it doesn’t work.

It makes everything worse.

It may be time to think about re-assigning one or two training budgets.

And purchase a copy of Le Petit Prince for everyone.image1

ALONE TOGETHER

Loneliness.

Britain has the world’s first ‘Loneliness Minister’, Tracey Crouch.

Teresa May appointed her on Mental Health Day this year, Oct 10.

A survey by the Jo Cox commission in 2017 had revealed that nine million people in the UK are affected by loneliness.  And as the health professionals keep reminding us, physical health suffers too.

The stranger part of the picture is the loneliness experienced at work.

The combination of technology, working from home, and sheer workload leaving less time to hang out with colleagues is making real human connection at work harder and harder.  Buildings filled with people who all work for the same company, together, are feeling lonely.

What is to be done?

There is always the literal approach.

In August, Costa Coffee launched ‘Chatty Café’. This involves setting up ‘Chatter and Natter’ tables, rolled out across 300 branches, where those who want to talk to others can sit and do just that.

(Offices too arrange designated talk spaces for employees)

Why does this feel weird?

The idea is well intentioned, benign and constructive.  Yet oddly artificial, oddly forced.  Contact and friendships, are really, really, hard to construct or force.  In real life we see connections between people develop in an unplanned and non-linear way.

Isn’t this the key?

Something crucial has been designed out of our workplaces.

It is so simple and now, so rare.

That crucial element is undesigned space. Open, non-assigned areas and places where the possibility of unplanned, spontaneous conversation and contact can take place.

Less ‘chatter and natter’, more ‘what might happen here?’ is what we need.

Good luck, Tracey.